Support for Individuals

Universal access to CLAS during Covid19 situation – assessments will be conducted over the phone

If you live in Cambridgeshire, and are eligible, CLAS (Cambridgeshire Local Assistance Scheme) can provide information, advice and practical support and assistance in times of exceptional pressure. Following an assessment, you may be eligible for a CLAS award. The awards can be in the form of supermarket vouchers, energy vouchers, new cookers, or recycled white goods and furniture.


To apply to the Scheme you must have lived in Cambridgeshire for at least six months, unless you have fled to the area for your own safety.
You must be facing hardship or under exceptional financial pressure. You must have no savings and receive one of the following means tested benefits:

  • Income Support
  • Income based Job Seekers Allowance (JSA)
  • Income related Employment and Support Allowance (ESA)
  • Pension Credit
  • Universal Credit

If you are working, your total household must be below the HMRC low income threshold (£16,385 for 2020/21). However, if your income is higher than the low-income threshold but your earnings have been impacted by Covid-19 and you are struggling to make ends meet, CLAS might also be able to help.

Professional referrals & clients self referring to Cambridge & District CAB – (covering Cambridge City and South Cambs)

If you are a professional referring a client to the CLAS scheme, please email – professionals must obtain clients consent if they are requesting a call back on their behalf.

• If you are a client self referring to the CLAS scheme please call the advice line (0344 848 7979 Monday Friday 9.00 to 5.00pm)

• Depending on urgency and appointment availability, clients will be assessed at the time or given and appointment for a call back

NB: clients will be required to:

  • Complete an initial assessment
  • Provide proof of income/benefits to ensure they meet the eligibility criteria.

    This information must be supplied before an award is granted.
    Clients are encouraged to have documents available at the time of call.
    Proof can be submitted via email by sending a scanned document or photo – the adviser will provide you with these details at the time of call.

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